Shipping & Availability Information
Product Availability
The availability status on each product page indicates how long it will take for the item to leave our warehouse.
Availability Statuses Explained:
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Available
Item is in stock and will be dispatched within 1 working day.
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Special Order - Back Order
Item is sourced from a supplier and dispatched within 3–5 working days.
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Out of Stock
Item is currently unavailable and not available from our suppliers.
Please note: This is not the total door-to-door delivery time. Actual delivery time depends on the shipping method selected and other factors such as location or courier delays.
UK Deliveries
Orders Under 2kg
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Most in-stock items arrive in 2–3 working days.
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Some items held by suppliers take 4–6 working days.
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Saturday is not a working day.
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Free UK mainland delivery on most items (exceptions apply to remote regions and islands).
Orders Over 2kg
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We use trusted couriers like DHL, DPD, ParcelForce, and Royal Mail.
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Your order may ship from multiple UK warehouses, so items may arrive separately.
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Free delivery applies to UK mainland only. Remote areas will see a surcharge at checkout.
Important:
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Royal Mail aims to deliver in 1–3 working days (not guaranteed).
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If your item hasn’t arrived after 7 days, contact us.
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We can only replace missing items after 14 days have passed.
EU Deliveries
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Orders shipped from the UK may require VAT and customs duties due to Brexit.
Where possible, we use our EU warehouse to avoid customs processing. -
If shipped from the UK, we include our IOSS number and VAT-paid information when available.
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We cannot control customs processing times or charges. Buyers are responsible for responding to courier requests to avoid delays or returns.
Non-EU Deliveries
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For many destinations, it is more efficient to ship directly from our manufacturing facility in CPR.
This often results in lower costs (up to 40% cheaper) and faster transit times (approximately 5 days quicker). -
Some items are only available from our UK warehouse and may be shipped from there if needed.
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Customs charges and delays may apply. These are beyond our control. Prompt communication with your courier is essential to avoid delays or returns.
Additional Information
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If an item is returned to us due to failed delivery, you will need to pay again for re-shipping.
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Most deliveries require a signature upon arrival.
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We may use a different courier than listed, depending on stock location and availability.
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Orders containing multiple items may be shipped separately.
Restricted Delivery Zones
We do not ship to the following regions:
Africa, Central America and Caribbean, Middle East, South America.
A full list of excluded countries includes (but is not limited to): Albania, Andorra, Belarus, Bosnia and Herzegovina, Croatia, Republic of, Cyprus, Czech Republic, Estonia, Gibraltar, Greece, Guernsey, Hungary, Iceland, Jersey, Latvia, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Romania, San Marino, Serbia, Svalbard and Jan Mayen, Ukraine, Vatican City State, Brunei Darussalam, Cambodia, Hong Kong, Indonesia, Laos, Macau, Malaysia, Philippines, Taiwan, Vietnam, American Samoa, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Bermuda, Greenland, Mexico, Saint Pierre and Miquelon, Afghanistan, Armenia, Azerbaijan Republic, Bangladesh, Bhutan, China, Georgia, India, Japan, Kazakhstan, Korea, South, Kyrgyzstan, Maldives, Mongolia, Nepal, Pakistan, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan
No liability is accepted for incidental or consequential losses caused by delivery delays.