Shipping & Availability Information
Product Availability
The availability status on each product page indicates how long it will take for the item to leave our warehouse.
Availability Statuses Explained
Available
Item is in stock and will be dispatched within 1 working day.
Special Order - Back Order
Item is sourced from a supplier and dispatched within 3–7 working days.
Out of Stock
Item is currently unavailable from stock - contact us for availability.
Please note: This is not the total door-to-door delivery time. Actual delivery time depends on the shipping method selected and other factors such as location or courier delays.
UK Deliveries
Orders Under 2kg
- Most in-stock items arrive in 2–3 working days.
- Some items held by suppliers take 4–6 working days.
- Saturday is not a working day.
- Free UK mainland delivery on orders over £30 (exceptions apply to remote regions and islands).
Orders Over 2kg
- We use trusted couriers like AMAZON Shipping, Royal Mail, DPD and UPS.
- Your order may ship from multiple UK warehouses, so items may arrive separately.
- Free delivery applies to UK mainland only. Remote areas will see a surcharge at checkout.
Important:
- Royal Mail aims to deliver in 1–3 working days (not guaranteed).
- If your item hasn’t arrived after 7 days, contact us.
- We can only replace missing items after 14 days have passed.
EU Deliveries
- Orders shipped from the UK may require VAT and customs duties due to Brexit. Where possible, we use our EU warehouse to avoid customs processing.
- If shipped from the UK, we include our IOSS number and VAT-paid information when available.
- We cannot control customs processing times or charges. Buyers are responsible for responding to courier requests to avoid delays or returns.
Non-EU Deliveries
- For many destinations, it is more efficient to ship directly from our manufacturing facility in CPR. This often results in lower costs (up to 40% cheaper) and faster transit times (approximately 5 days quicker).
- Some items are only available from our UK warehouse and may be shipped from there if needed.
- Customs charges and delays may apply. These are beyond our control. Prompt communication with your courier is essential to avoid delays or returns.
Additional Information
- If an item is returned to us due to failed delivery, you will need to pay again for re-shipping.
- Most deliveries require a signature upon arrival.
- We may use a different courier than listed, depending on stock location and availability.
- Orders containing multiple items may be shipped separately.
We do not ship to the following regions:
A full list of excluded countries includes (but is not limited to):
Albania Andorra Belarus Bosnia and Herzegovina Croatia Republic of Cyprus Estonia Liechtenstein Macedonia Moldova Monaco Montenegro Romania San Marino Serbia Svalbard and Jan Mayen Ukraine Vatican City State Brunei Darussalam Cambodia Hong Kong Indonesia Laos Macau Malaysia Philippines Taiwan Vietnam American Samoa Cook Islands Fiji French Polynesia Guam Kiribati Marshall Islands Micronesia Nauru New Caledonia Niue Palau Papua New Guinea Solomon Islands Tonga Tuvalu Vanuatu Wallis and Futuna Western Samoa Bermuda Greenland Mexico Saint Pierre and Miquelon Afghanistan Armenia Azerbaijan Republic Bangladesh Bhutan China Georgia India Japan Kazakhstan Korea, South Kyrgyzstan Maldives Mongolia Nepal Pakistan Sri Lanka Tajikistan Turkmenistan Uzbekistan