At Audio Tech Direct, we pride ourselves on offering friendly, knowledgeable support before and after your purchase. Whether you need help choosing the right product, checking compatibility, booking an installation or troubleshooting an issue, our team is ready to help.

How to Contact Us

Email Support

For general enquiries, order updates, returns, warranty questions or technical support, email us at:
sales@audiotechdirect.com

Phone Support

Our technical helpline is available during opening hours for product advice and troubleshooting.
01691 886 130

In‑Store Support

You can also visit our retail shop for product advice, demonstrations and in‑person assistance.

Order Support

Order Updates

Once your order is dispatched, you will receive a tracking link by email. If you need an update or have a question about your order, contact our support team and we’ll be happy to help.

Changing or Cancelling an Order

If your order hasn’t shipped yet, we can usually amend or cancel it. Please contact us as quickly as possible, as our warehouse processes orders rapidly using automated systems.

Technical Support

Troubleshooting Help

If you’re experiencing an issue with your product, our technical team can help diagnose the problem. Common issues include wiring faults, blown fuses, CAN‑bus configuration and incorrect installation.

Firmware & Software

We operate on a “if it isn’t broken, don’t fix it” basis. Firmware updates should only be applied when advised by our technical team. Contact us first before attempting any update.

Installation Support

Professional Installation

We offer installation at our Oswestry workshop for any product purchased from us. Installation is charged at £80 per hour, billed in 30‑minute increments.

Compatibility Checks

Not sure if a product fits your vehicle? Contact us with your car’s make, model and year, and we’ll confirm compatibility for you.

Returns & Warranty Support

Returns

You can return unused items within 30 days. All returns must be issued with an RMA reference. Contact us and we’ll provide full instructions.

Warranty

Most products include a 12‑month manufacturer warranty. Some brands offer extended coverage. If you believe your item is faulty, contact our support team and we’ll guide you through the process.

Self‑Help Resources

We are continually expanding our support resources, including:

• Vehicle compatibility guides
• Installation tips
• Product manuals
• Wiring diagrams
• Frequently Asked Questions