- Delivery Information
We only use the major shipping carriers; DHL, DPD, TNT, Royal Mail & Parcel Force.
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We aim to pack and dispatch all our items within 48 hours of payment (Monday to Friday). Items purchased over the weekend will usually be dispatched on Monday (unless a Bank Holiday). Please remember to provide a contact telephone number with your order as this is a required field for the couriers. We have stated the method of courier used and the delivery time on the delivery tab on the product screen to give you an estimated expectancy of arrival.
We use these couriers for our shipments when the item is shipped domestically. If no one is available to accept delivery at the specified delivery address, the package will be returned to your local delivery depot and a card will be left detailing how to organise redelivery of your order.
If an item is returned back to us as a failed delivery then unfortunately you will need to pay again for the item to be re-sent (at a cost of £9.99) OR if you wish for a refund then we will refund minus an admin and postage charge of £9.99 GBP
PLEASE NOTE: All DPD, TNT, DHL & Recorded Royal Mail deliveries will require a signature.
IMPORTANT DELIVERY INFORMATION
We have many warehouses across the UK so you may find if your order two or more different products then they could possibly be dispatched separately. The items will arrive on the service specified for each item.
We may also use a different courier to what is specified in the product page due to availability.
INTERNATIONAL DELIVERY INFORMATION
Customers located in USA, Canada, New Zealand & Australia. We will most likely be dispatching the goods to your location from our Asian warehouse as logistically it is quicker and better value for you to recieve.
We do NOT ship to the following zones: Africa, Central America and Caribbean, Middle East, South America.
A full list of our excludes postal countries are: Albania, Andorra, Belarus, Bosnia and Herzegovina, Croatia, Republic of, Cyprus, Czech Republic, Estonia, Gibraltar, Greece, Guernsey, Hungary, Iceland, Jersey, Latvia, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Romania, San Marino, Serbia, Svalbard and Jan Mayen, Ukraine, Vatican City State, Brunei Darussalam, Cambodia, Hong Kong, Indonesia, Laos, Macau, Malaysia, Philippines, Taiwan, Vietnam, American Samoa, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Bermuda, Greenland, Mexico, Saint Pierre and Miquelon, Afghanistan, Armenia, Azerbaijan Republic, Bangladesh, Bhutan, China, Georgia, India, Japan, Kazakhstan, Korea, South, Kyrgyzstan, Maldives, Mongolia, Nepal, Pakistan, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan